Exchange & Change Policy
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7-Day Exchange Guarantee
If you are not happy with your shawl, you can exchange it for a different design within 7 days of receiving your order. We exchange items — we do not offer refunds.
Conditions for Exchange
- The item must be unused, unwashed and free from damage or stains.
- The original packaging and price tag must still be attached.
- Request must be made within 7 days of delivery.
- The replacement value should be equal to or higher than the original item (extra amount — if any — is payable).
How to Request an Exchange
- Sign in to your account, open My Orders and submit a change request for the delivered order.
- Or message us on WhatsApp with your order number and what you would like to exchange it for.
- We will arrange a pickup (or guide you to drop the item) and send the replacement once it reaches us.
What Cannot be Exchanged
- Items that are washed, worn or damaged by the customer.
- Fragrance, hygiene or final-sale (discounted) items, unless defective.
- Requests made after 7 days of delivery.
If you receive a wrong or defective item, message us on WhatsApp immediately — we will fix it at no cost.
No Refunds
Please note: we only exchange items — we do not provide cash refunds. In rare cases where an item is permanently out of stock, we will offer credit towards another product.